Support
How can we help?
Most answers are in the documentation. For anything else, send us a request: the team that builds the plugins replies by email, usually within one working day.
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Sign in with the email from your order. Requests from signed-in customers are verified and come with your licenses, so we can start helping right away.
Send a support request
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Can't sign in, using a free version, or a question before buying?
Write to us here and we reply by email, usually within one working day. We cannot see your licenses from this form: for a question about a purchase, add your license key to the message, or sign in instead.
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To add details to a request, reply to our email about it.
What support covers: problems and bugs with our plugins and the Stax theme for active Pro licenses. It does not cover custom code, third-party plugins or hosting. Terms
Other ways to get help
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Read the docs
Setup guides, widget references and troubleshooting for every product.
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Free versions
Questions about the free plugins and the Stax theme are answered on the WordPress.org forums, where answers help everyone.
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Licenses and billing
License keys, downloads, sites, renewals, card updates and invoices are in your account. Sign in with your order email.
Help by product
Free versions are supported on the WordPress.org forums, where answers help everyone.
| Product | Getting started | Free version help |
|---|---|---|
| Visibility Logic for Elementor | Install guide · Changelog for Visibility Logic for Elementor | WordPress.org forum for Visibility Logic for Elementor |
| BuddyBuilder | Install guide · Changelog for BuddyBuilder | WordPress.org forum for BuddyBuilder |
| Stax Theme | Install guide | WordPress.org forum for Stax Theme |
| Stax Addons for Elementor | Plugin page | WordPress.org forum for Stax Addons for Elementor |
| Woo Addons for Elementor | Plugin page | WordPress.org forum for Woo Addons for Elementor |
Before you write: update the plugin, WordPress and Elementor, then try the basic troubleshooting steps.
Questions before buying?
Ask whether a plugin fits your project, which plan you need, or anything about licenses. Every Pro plan comes with a 30-day money-back guarantee (refund policy).